If your Internet is down, this could be because your IronSpire Security Appliance is having issues or your Internet Service Provider (ISP) is experiencing an outage.  Here are some steps you can use to troubleshoot the problem and get back up and running faster.

  • Did you try from more than one machine?  If not, try another machine just in case the issue is specific to one device.
    1. If it is one device, you can try rebooting (fixes tons of issues) or right click the wireless or ethernet icon in the lower right of the screen and choose “Troubleshoot problems”.  Go through the troubleshooter and see if this fixes your issue.  If not, reboot.

  • Is your IronSpire Security Appliance powered on and the network cables are plugged in?
    1. Check to ensure the power button has a blue light and if not, press the power button and wait for the 5 tones ready signal before trying the Internet again.

    2. There should be at least 2 network cables plugged into your IronSpire Security Appliance as seen here:

    3. The network cable in LAN 1 should be plugged into your Internet Service Provider (ISP) provided device.  Ensure the cable is plugged in to that device.  Graphic shown here is an example and your device will likely be different.
    4. The network cable in LAN2 should plug into your wireless access point or network switch that the devices in your home use.  Graphic shown here is an example and your device may look different.

  • Try restarting your Internet Service provider’s (ISP) provided router.  This device is plugged into LAN1.
    1. Remove the power cable from the ISP provided router,

    2. Wait for 5 seconds.

    3. Plug it back in.  

    4. Wait at least 5 minutes to allow the device to come back and up and establish connection to your ISP.  

    5. Try to open a web page on the Internet to see if the issue is resolved.  If not, move to the next step.

  • Plug the Wireless Access Point (WAP) directly into the ISP provided router.  This bypasses the IronSpire Security Appliance to determine if the issue is with our appliance or your ISP.
    1. Unplug the network cable from LAN2 on the IronSpire Security Appliance.

    2. Plug this network cable into a free network port on your ISP provided router.

    3. Go to a computer you were using, reboot the computer and try a Web page again.  If this resolves the issue this means something is wrong with your IronSpire Security Appliance.  Please file a support ticket with us by clicking here so we can help you resolve the issue.